DynaPaws – Frequently Asked Questions

1. What is DynaPaws?

DynaPaws is a modern pet-tech store offering fun, interactive, and innovative toys designed to keep pets active, engaged, and happy. We focus on smart gadgets that make pet care easier and more exciting.

2. Where do you ship from?

We ship directly from our trusted fulfillment partners to ensure fast and reliable delivery.
Depending on your location, your order may ship from the U.S., EU, or Asia-Pacific warehouse.

3. How long does shipping take?

Standard Shipping: 2-4 weeks

4. Do you offer order tracking?

Yes. Every order comes with a tracking number. You’ll receive it via email once your package is on the way.

5. What payment methods do you accept?

We accept major debit/credit cards, PayPal, Apple Pay, Google Pay, and secure checkout options depending on your region.

6. Can I change or cancel my order?

You may request a change or cancellation within 12 hours of placing your order.
Once the order is processed, we can’t make changes — but we’ll always try our best to help.

7. What if my item arrives damaged or faulty?

We’ve got you.
If your product arrives damaged or not working properly, contact our support team within 48 hours.

8. Is my payment information secure?

Absolutely. DynaPaws uses encrypted, PCI-compliant payment processing to keep all data safe.

9. How can I contact customer support?

Our team is available 7 days a week.
Email: mgsecominfo@gmail.com
Typical response time: Under 24 hours

10. Do you ship internationally?

Yes, we ship worldwide. Shipping rates and delivery times vary depending on your region.